IMPACT OF JUSTICE AND TRUSTWORTHINESS ON CUSTOMER LOYALTY AND SATISFACTION WITH MEDIATING ROLE OF COMPLAINT HANDLING METHODS IN ONLINE SHOPPING

sharingseo KeywordsJustice, Trustworthiness, Satisfaction, Complaint-handling, Confidence, Value to moneyIntroductionBefore Covid-19, there was not much trend of online shopping in Pakistan, people tried to shop by going to markets or malls, but due to Covid-19, there was a lockdown and people were unable to go out of their homes. People then started online shopping and they … Read more